Question 1

How do I book an apartment with MILPAU?

Accepted Answer

You can book directly on our website. Choose the apartment, travel dates and number of guests, then continue to checkout. For special requests or multiple units, we can also assist you personally.

Question 2

Which payment methods are available?

Accepted Answer

The available payment methods are shown directly in the secure checkout. Payments are processed via Stripe. Cards are typically available, and depending on device or region, additional digital payment methods may appear as well.

Question 3

Do I see the total price before completing the booking?

Accepted Answer

Yes. Before payment you will see a clear price summary with the relevant items of your booking, such as accommodation, cleaning and any applied discounts.

Question 4

Is there a minimum stay?

Accepted Answer

Yes, depending on the apartment and travel period, a minimum stay may apply. We already take these rules into account during availability and price checks.

Question 5

Can I redeem a coupon code?

Accepted Answer

Yes, if a suitable coupon code is available for your booking. The code can be entered during checkout and, once validated, is applied directly to the price summary.

Question 6

How does check-in work?

Accepted Answer

Arrival is usually organized digitally and contactlessly. Before your stay, you receive the details you need to check in independently and flexibly.

Question 7

Can I arrive late?

Accepted Answer

Yes, that is exactly where digital check-in helps. For late arrivals or changing arrival times, this is much more convenient for many guests than fixed reception hours.

Question 8

What is typically included in the apartments?

Accepted Answer

MILPAU apartments are designed for a stay that works immediately. Typical features include a kitchen, Wi-Fi, comfortable sleeping and living areas, and an overall setup that feels more residential than a standard hotel room. The exact amenities are always shown on the relevant apartment page.

Question 9

Is parking available?

Accepted Answer

That depends on the individual apartment. Many locations offer private parking spaces or good nearby parking options. The relevant details can always be found in the accommodation description.

Question 10

Can I drop off luggage early or collect it later?

Accepted Answer

This is not standard for every apartment. If you need that, please contact us in advance so we can check what is possible at your location.

Question 11

Can I change my booking afterwards?

Accepted Answer

If your travel dates or number of guests change, we are happy to check the available options. Whether an adjustment is possible depends on availability, the apartment and the timing of the request.

Question 12

What are the cancellation conditions?

Accepted Answer

The exact conditions depend on the booked apartment and rate. The information shown before you complete the booking, as well as your booking confirmation, is authoritative.

Question 13

What happens if my stay shifts at short notice?

Accepted Answer

Especially for business trips or more complex stays, it is best to contact us directly. We then check whether a rebooking, extension or another suitable option is available.

Question 14

Can I end or extend a longer stay early?

Accepted Answer

Extensions or other adjustments are always checked based on current availability. For longer stays, direct coordination with us is the best route in such cases.

Question 15

Are company bookings possible?

Accepted Answer

Yes. MILPAU is set up for direct bookings for companies, project teams and business stays. If you need several units or have special requirements, we support you personally.

Question 16

Do companies receive a proper invoice?

Accepted Answer

Yes. We issue proper invoices. If you need specific billing information for accounting, travel management or internal allocation, the best way is to clarify this directly with the inquiry.

Question 17

Can several apartments be coordinated for one team?

Accepted Answer

Yes. That is exactly why direct coordination with MILPAU is valuable. We review suitable combinations and keep communication and the process manageable for you.

Question 18

Are the apartments suitable for longer stays?

Accepted Answer

Yes. The combination of kitchen, Wi-Fi, a more residential setup and added privacy is a major advantage over classic hotels, especially for stays of several weeks.

Question 19

Who should I contact for a business inquiry?

Accepted Answer

The best route is directly via our contact page or the Business Travel page. There you can already share the project period, team size and preferred locations.

Clear answers
before booking.

Booking & payment

Check-in & stay

Changes & cancellation

Business & longer stays

When a question turns into a concrete decision

Business Travel

Private & Events

Direct contact

Clear answersbefore booking.